Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world and ensure every customer receives the highest level of response.

To ensure that your package is delivered correctly and that you receive it within our stated time frame, please ensure that your address is entered correctly and includes all relevant and required information. Customs clearance in some countries requires buyers to provide an identification number or tax ID number.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is essential to ensure timely delivery. We assume no responsibility for lost, misplaced, or misdelivered shipments if the address provided is incorrect or entered incorrectly at the time of purchase.
Delay of Delivery:
The time frame for order delivery is divided into two parts

Processing time:
Order verification, tailoring, quality check, and packaging. Orders are sent to the warehouse within 24 hours after the order is placed on the work day. Package processing will take an additional 2-7 working days.

Shipping time:
This refers to the time it takes for items to be shipped from our warehouse to the destination.
After processing and leaving the warehouse, items usually take between 15 and 30 days to arrive at their destination but can take longer from time to time. Please note that tracking will not be updated until the shipment arrives and is scanned in your country (so don’t be alarmed, as this is normal, please kindly wait ).

Disclaimer: There are many force majeure factors during transportation, including natural causes such as earthquakes, floods, droughts, etc., as well as human causes and social factors such as wars, government bans, strikes, changes in customs policies, etc.

When your order has been shipped, you will receive an email with tracking information. You also can follow the status of your order on our website in the “Order follow-up” section.

Cuopru cooperates with many logistics companies to choose the best logistics method and send your order to your designated place quickly and on time.

Our Partners of Shipping:
DHL、UPS、FEDEX、4PX

As a world-famous international express, you can query the delivery logistics information on their official website：
FedEx：https://www.fedex.com/
4PX：http://express.4px.com/
UPS：https://www.ups.com/
DHL：https://www.dhl.com/

Alternatively, you can search for logistics information on the international logistics query service website:
https://www.17track.net/en